Frequently Asked Questions
Everything you need to know about your GUESS timepiece.
Are GUESS watches water-resistant?
Most GUESS watches are water-resistant to at least 30 meters (3 ATM). However, resistance levels vary by model; please check the specific product description or the case back of your watch for detailed specifications.
What is the warranty policy on a new watch?
All GUESS watches come with a limited international warranty that covers manufacturing defects in materials and workmanship for a period of two years from the date of purchase.
How do I adjust the size of my watch strap?
For metal link bracelets, we recommend visiting a local jeweler or watch repair shop to ensure professional adjustment. For silicone or leather straps, the buckle closure allows for easy self-adjustment.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn watches in their original packaging with all tags attached. Returns must be initiated through our online portal to receive a prepaid shipping label.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your timepiece sooner.
How do I replace the battery in my GUESS watch?
To maintain water resistance and ensure the movement is not damaged, we recommend having the battery replaced by an authorized service center or a professional watchmaker.